Privacy Policy
- We collect only what we need to run online booking: business details from the shops that sign up, and the booking details their customers enter.
- We don't sell personal information for money. Our own marketing website uses cookies and similar tools for analytics and advertising – you can opt out.
- We may contact businesses about Baybird by email, phone, text and ads. You can unsubscribe at any time.
- For bookings, the repair shop is in charge of the information – we handle it for them, and we never use a shop's customers for our own marketing.
- You can ask us to see, correct, export or delete your information at any time: hello@trybaybird.com.
1. Who we are
This policy explains how BrightBridge Ventures LLC, a Wyoming limited liability company, trading as Baybird ("we", "us"), handles personal information on trybaybird.com, in our booking forms and website buttons, and in the emails we send. Our address is 30 N Gould St #49390, Sheridan, WY 82801, USA. Contact: hello@trybaybird.com.
2. Two kinds of people, two roles
| Who | Our role |
|---|---|
| Businesses that try or use Baybird (for example repair shop owners) | We decide how this information is used (we are the "controller" / "business"). |
| Their customers who book through a shop's form | The shop decides how this information is used. We process it on the shop's behalf (we are a "processor" / "service provider"). If you booked with a shop, you can also contact the shop directly about your information. |
3. What we collect
From businesses
- Business name, address, phone, website, opening hours, rating and photos from the business's public Google listing (via Google's Places service).
- Owner's email and mobile number, and any settings (services, colors, logo choice).
- A screenshot of the business's public website for the preview.
- Billing details are collected and stored by Stripe. We see only limited details such as the last four digits of the card and the subscription status – never the full card number.
- Messages you send us.
From customers who book
- Name, phone number and email.
- Booking details: service, date and time, add-ons, vehicle (year, make, model, mileage), what's wrong in your own words, notes, and whether you asked for a callback.
- Which page the booking came from (for example Google or the shop's website).
Automatically
- Technical data such as IP address, device and browser type, pages viewed, referring site, approximate location and time of visit. We use it to deliver, protect and improve the service, prevent abuse and fix errors.
- On our own marketing pages and sign-up flows we may use cookies, pixels, tags and similar tools from analytics and advertising partners (for example Google, Meta, LinkedIn, TikTok or Microsoft). They help us measure our marketing, show Baybird ads to people who visited our site and find similar businesses. See section 4a for your choices.
- Shops' booking forms only use what is needed to make the booking work. We do not place our own advertising pixels on them.
From other sources
- Publicly available business information, for example from Google, business websites, directories and social media.
- Business contact details (such as name, role, work email and phone) from data and lead providers, events, partners and referrals, which we use to contact businesses that may want Baybird.
- Information from advertising and social platforms when you respond to our ads (for example a lead form).
4. How we use it
| Purpose | Legal basis (where required, e.g. EU/UK) |
|---|---|
| Build and show a business's booking form and preview | Steps you asked for before a contract / legitimate interests |
| Take bookings and send booking emails (confirmations, reminders, changes, calendar feeds) for the shop | Performance of the shop's contract with us; for customers, on the shop's instructions |
| Billing and subscription management | Contract; legal obligations (tax, accounting) |
| Support and service messages to business owners (e.g. "your form is ready", monthly report) | Contract / legitimate interests |
| Marketing and sales to businesses: emails, calls, texts, follow-ups after a preview or sign-up form, ads and retargeting, measuring our campaigns | Legitimate interests; consent where the law requires it (for example for some texts, calls and cookies) |
| Security, abuse prevention and fixing problems | Legitimate interests; legal obligations |
| Improving the service using combined, non-identifying statistics | Legitimate interests |
We do not sell or rent personal information for money, and we never use a shop's customers' booking details for our own marketing. We may use automated tools, including AI tools, to help us run the service, write messages and answer support questions, but we do not make decisions with legal or similarly significant effects about anyone purely automatically.
4a. Marketing choices
- Emails: every marketing email has an unsubscribe link.
- Texts and calls: reply STOP to any text, or tell us on a call or by email, and we'll stop. Agreeing to marketing texts or calls is never a condition of buying.
- Cookies and ads: you can block or delete cookies in your browser and use the ad settings of Google, Meta and other platforms. Where the law requires it (for example in the EU and UK), we ask for consent before using non-essential cookies.
- US state privacy rights: some US state laws treat advertising cookies as a "sale" or "sharing" of personal information. To opt out, email hello@trybaybird.com with the subject "Do not sell or share". We also honor Global Privacy Control (GPC) browser signals.
5. Who we share it with
We share personal information only as described here. That means with the business you booked with, and with service providers and partners that help us run and promote Baybird, under contracts that require them to protect it and use it only for that purpose. We pick and change these providers over time. Current examples:
| Type of provider | What for | Examples |
|---|---|---|
| Hosting, security and infrastructure | Running the website and forms, blocking abuse | Cloudflare |
| Database and storage | Storing accounts and bookings | Supabase |
| Email, text and phone | Booking emails, reminders, account and marketing messages, calls | Resend and similar email, SMS and calling services |
| Payments and billing | Subscriptions, invoices, tax | Stripe |
| Maps and business data | Business listings, photos, website previews | Google Places, screenshot services (thum.io, Microlink) |
| Analytics and advertising | Measuring and promoting Baybird on our own marketing pages | Google, Meta, LinkedIn, TikTok, Microsoft |
| Sales, CRM and outreach | Managing and following up with business leads | CRM, email outreach and lead-data tools |
| Automation and AI | Connecting tools, drafting messages, support | Workflow and AI service providers |
| Content | Stock photos and fonts | Unsplash, Google Fonts |
For a current list of the providers that handle a shop's customer data, email hello@trybaybird.com.
If a business switches on a connection (such as Zapier or Make) or adds our calendar feed to its calendar, booking details go to that service on the business's instruction. We may also disclose information if the law requires it, to protect rights and safety, or as part of a sale or reorganization of our business (we'll tell you if that happens).
6. How long we keep it
- Business account and booking data: for as long as the business uses Baybird, then up to 12 months so it can be exported or the account restarted, unless the business asks us to delete it sooner.
- Previews that are never activated: we delete them on request and regularly remove old unused ones.
- Billing and tax records: as long as tax and accounting laws require (usually up to 7 years).
- Security logs: for a short time, usually up to 30 days.
- Marketing and lead data: for as long as it's useful for contacting that business, or until you unsubscribe or ask us to delete it. We keep a note of opt-outs so we don't contact you again.
7. Security
We use encryption in transit (HTTPS), access controls, separate secret keys stored with our hosting provider, database security rules and limits that block abuse. No system is perfectly secure, but if a breach affects your personal information we will notify you and the authorities as the law requires.
8. International transfers
We are based in the United States, and our providers store data in the United States and other countries. If you are outside those countries, your information will be transferred there. Where the law requires (for example from the EU, UK or Switzerland), we rely on safeguards such as the EU-US Data Privacy Framework of our providers or Standard Contractual Clauses.
9. Data processing terms for businesses
When we handle your customers' personal information for you, we will: process it only to provide the service and on your documented instructions (these terms, your settings and your requests); keep it confidential; protect it with appropriate security; use only service providers of the types listed above, bound by similar obligations (we'll tell you about new providers for customer data on request or by email, so you can object); help you respond to your customers' privacy requests; tell you without undue delay about any breach affecting it; delete or return it when you stop using the service (unless the law requires us to keep it); and give you the information you reasonably need to show compliance. These terms are meant to meet the requirements of the CCPA/CPRA (as a service provider), the GDPR and UK GDPR (Article 28), Canada's PIPEDA, Australia's Privacy Act and New Zealand's Privacy Act.
10. Your rights
Depending on where you live, you may have the right to: know what we hold about you and get a copy; correct it; delete it; export it; object to or restrict some uses; withdraw consent where we rely on it; and not be treated differently for using these rights. To use them, email hello@trybaybird.com. We'll reply within the time the law requires (usually within 30 days) and may need to confirm who you are. If you booked with a shop, we may pass your request to that shop, because they control your booking information.
Where you can also complain
- United States (e.g. California and other states): you may use an authorized agent, opt out of "sale" or "sharing" for advertising (section 4a), and appeal a decision by replying to our answer.
- Canada: Office of the Privacy Commissioner of Canada.
- Australia: Office of the Australian Information Commissioner (OAIC). You may deal with us anonymously where practical, though we need contact details to make a booking.
- New Zealand: Office of the Privacy Commissioner.
- EU / UK / Switzerland: your local data protection authority.
11. Children
Baybird is for businesses and their adult customers. It is not directed at children under 16, and we don't knowingly collect their information.
12. Changes to this policy
We may update this policy, for example when we add new features or providers. Adding or changing a provider of a type already described here doesn't need notice. If we make an important change in how we use personal information, we'll tell businesses by email before it applies and update the date at the top of this page.
13. Contact
BrightBridge Ventures LLC (Baybird) · 30 N Gould St #49390, Sheridan, WY 82801, USA · hello@trybaybird.com