Terms of Service

Effective November 7, 2026 · BrightBridge Ventures LLC

1. Who we are
2. The service
3. Your account
4. Price, billing and renewal
5. Cancelling
6. 30-day guarantee
7. Using the service properly
8. Your data and your customers
9. Google, websites and other services
10. Ownership
11. Availability and changes
12. No guarantees of results
13. Limits of liability
14. Responsibility for claims
15. Suspension and ending
16. Disputes
17. If you're outside the US
18. Everything else

1. Who we are

These terms are an agreement between you and BrightBridge Ventures LLC, a Wyoming limited liability company, trading as Baybird ("we", "us"). "You" means the business that signs up, and the person signing up confirms they are allowed to accept these terms for that business. Baybird is a business service – it is not sold to consumers for personal use.

Address: 30 N Gould St #49390, Sheridan, WY 82801, USA

Contact: hello@trybaybird.com

2. The service

Baybird gives your business an online booking form that your customers can use from your website, your Google Business Profile or a link. Depending on your setup it includes: booking and callback requests, add-ons, confirmation and reminder emails, calendar feeds, a monthly booking report, a website button and optional connections (for example Zapier or Make).

You can try a free preview without paying. A preview is for testing only: it does not take real bookings or send emails.

If we offer "done-for-you" setup, we do it on your behalf with information and access you give us. You stay responsible for your Google Business Profile, your website and the details you ask us to publish.

3. Your account

• Give us accurate details (business name, contact email and phone) and keep them up to date.
• Keep the links we email you (for example setup and billing links) private – anyone with them can manage your form.
• Tell us straight away at hello@trybaybird.com if you think someone has misused your account.

Messages from us

We'll send you service messages about your account, bookings and billing. We may also contact you about Baybird features and offers by email, phone or text, including with automated tools, if you gave us your number or email. You can opt out of marketing at any time (unsubscribe link, reply STOP, or email us). Agreeing to marketing messages is never a condition of buying.

4. Price, billing and renewal

• The price is $199 per month in US dollars, plus any sales tax, VAT or GST that applies. The price shown at checkout is the price you pay.
• Payment is taken in advance by card through our payment provider, Stripe, on the day you subscribe and then on the same day each month.
• Your subscription renews automatically every month until you cancel. By subscribing you authorize us to charge your payment method each month until you cancel.
• If a payment fails, we and Stripe will retry and let you know. If it still fails, we may pause your booking form until payment is made.
• We may change the price with at least 30 days' notice by email. The new price applies from your next billing date after the notice period. If you don't agree, you can cancel before it applies.
• Discount or promo codes apply only as described when they are given.

5. Cancelling

• You can cancel at any time, online through the billing link in your emails, or by emailing hello@trybaybird.com. Cancelling is as easy as signing up – no call needed.
• When you cancel, your subscription stops at the end of the month you have already paid for. Your booking form keeps working until then.
• Apart from the 30-day guarantee below, payments are not refunded for partly used months.
• After your subscription ends you can ask us for a copy of your booking data within 30 days.

6. 30-day money-back guarantee

If Baybird doesn't pay for itself in your first 30 days, email hello@trybaybird.com within 30 days of your first payment and we will refund that first payment in full and cancel your subscription. No questions asked. This applies once per business, to your first subscription only.

7. Using the service properly

You agree not to:

• use the service for anything illegal, misleading or harmful, or to offer services you don't actually provide;
• send spam or messages your customers did not ask for through the service;
• upload content you don't have the right to use, or that is offensive or infringes someone else's rights;
• try to break, overload, copy, reverse engineer or get around the limits or security of the service;
• resell the service without our written agreement.

We may remove content or limit use that breaks these rules.

8. Your data and your customers

• You own your data. That includes your business details and the bookings your customers make. We use it only to provide and improve the service for you, as described in our Privacy Policy.
• You are in charge of your customers' information. Your customers book with your business. You decide how their details are used, and we process them on your behalf and on your instructions (in privacy-law terms, you are the "controller" or "business" and we are your "processor" or "service provider"). The data processing terms in section 9 of our Privacy Policy form part of these terms.
• You are responsible for having any notice or permission your local law requires to collect your customers' details and contact them about their booking. Booking messages we send for you (by email or, if you switch it on, by text) are about the booking – confirmations, reminders, changes and follow-ups you choose to turn on. If you use the service to send marketing to your own customers, you are responsible for having their consent.
• We don't sell your data or your customers' data, and we don't use your customers' details to market to them.
• Webhooks and connections you switch on (for example Zapier) send booking details to the place you choose. What happens there is governed by that service's terms.

9. Google, websites and other services

• To build your form we use public information from your Google Business Profile (such as name, address, hours, phone, rating and photos) and may show a screenshot of your public website in your preview. You confirm we may use this information for your booking form.
• Your booking link appears on Google only where you or we add it to your Google Business Profile. How Google displays links and buttons is decided by Google, and Google can change it at any time. We are not part of Google and are not endorsed by Google.
• We rely on other providers to run and promote the service (for example hosting, email and text delivery, payments, analytics, advertising and AI tools). We may add, change or replace them at any time. Their services are covered by their own terms, and we are not responsible for outages or changes on their side that we can't control.

10. Ownership

• We own the Baybird software, design, website and brand. While you subscribe, you may use the service for your business. That right ends when your subscription ends.
• You keep all rights in your name, logo and content. You allow us to use them to run your booking form and to send messages for you.
• We may mention your business name and logo as a customer on our website. Tell us if you'd prefer we didn't, and we'll remove it.
• If you send us ideas or feedback, we may use them without owing you anything.

11. Availability and changes

We work to keep the service available and secure, but it may sometimes be unavailable for maintenance, updates or reasons outside our control. We may improve or change features over time. If we make a change that significantly reduces what you pay for, we will tell you in advance and you may cancel.

12. No guarantees of results

We provide the service "as is" and "as available". We can't promise any number of bookings, revenue or customers, or that the service will be error-free or uninterrupted. You remain responsible for the work you do for your customers, your prices, your opening times and honoring the bookings you accept. To the fullest extent the law allows, we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

13. Limits of liability

• To the fullest extent the law allows, neither of us is liable to the other for indirect or consequential losses, such as lost profits, lost revenue, lost bookings, lost data or damage to reputation.
• To the fullest extent the law allows, our total liability for all claims relating to the service is limited to the amount you paid us in the 12 months before the event that caused the claim.
• Nothing in these terms limits liability that cannot legally be limited, such as for fraud.

14. Responsibility for claims

If someone makes a claim against us because of how you used the service – for example the content you published, the services you sold, how you treated a booking, or your breach of these terms or of the law – you will cover our reasonable costs and losses from that claim. We will let you know promptly and let you take part in handling it.

15. Suspension and ending

• You can end the agreement at any time by cancelling (section 5).
• We may suspend or end your account if you don't pay, if you seriously or repeatedly break these terms, or if we have to for legal reasons. Where reasonable, we'll warn you first and give you time to fix the issue.
• If we stop offering the service altogether, we will give you at least 30 days' notice and refund any payment for time after the service ends.
• Sections that by their nature should continue (such as ownership, limits of liability and disputes) continue after the agreement ends.

16. Disputes

• Talk to us first. Most issues can be solved quickly – email hello@trybaybird.com and we'll try in good faith to resolve it within 30 days.
• Governing law. These terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules.
• Arbitration. If we can't resolve it, any dispute will be decided by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, by a single arbitrator, which may be held online or by video. Either of us may instead bring an individual claim in small-claims court, and either of us may ask a court for urgent relief to protect intellectual property or confidential information.
• No class actions. Claims may only be brought individually, not as part of a class, collective or representative action.
• Any claim must be brought within one year after it arose, unless the law requires a longer period.

17. If you're outside the US

If your business is in Australia, New Zealand, Canada, the United Kingdom or the European Union, you may have rights under local law that cannot be excluded by contract (for example under the Australian Consumer Law or the New Zealand Consumer Guarantees Act where they apply). Nothing in these terms takes those rights away. Where the law allows us to limit our liability for a failure to meet such a guarantee, our liability is limited to supplying the service again or refunding what you paid for it.

18. Everything else

• Changes to these terms. We may update these terms. For important changes we'll email you at least 30 days before they apply. Continuing to use the service after that means you accept them; if you don't, you can cancel.
• Notices. We send notices to the email on your account; you can reach us at hello@trybaybird.com.
• Events outside our control. Neither of us is responsible for delays caused by events outside reasonable control (such as major internet or provider outages, natural disasters or government action).
• Whole agreement. These terms and our Privacy Policy are the whole agreement between us about the service. If any part can't be enforced, the rest still applies. Not enforcing a right right away doesn't mean we give it up.
• Transfer. You may not transfer this agreement without our consent. We may transfer it as part of a sale or reorganization of our business, and we will tell you if that happens.
• Language. These terms are written in English, and the English version applies.